Thursday 15 September 2011

Home-Based Business: Your Customer Service Attitude


Your customers are the lifeblood of your business. Without customers there is no business. Pretend that you are a skeptical prospect looking at your business advertising, whether it is in a local newspaper or online. Do you understand immediately what the business is about? Is it easy to get around and to find the information you need? Is contact information readily available where you can place an order or ask a question? Does the site look clean and professional, or is it a cluttered mess that is difficult to understand? Would you consider buying a product from this site? Would you be comfortable referring this site to a friend?

Offering your prospects free useful information is a great way to demonstrate that you're thinking of your customers and not just your profits. People will feel much friendlier toward your business when you offer them something useful with no strings attached. This could be a free e-book or a free weekly newsletter, a link to a relevant article, or any other information that will help them to take the next step. Always have a call to action along with this free information. Ask your prospects to visit your website, or email you for a free quote - anything that will guide them toward your business where they can become a customer.

Always listen to your customer's needs and try to match your offerings with their desires and not to sell them something else. This will happen naturally if you are thinking from their point of view and really trying to be helpful. There are times when you'll know that your customer can benefit from more products/services and it is your responsibility to educate them and present additional offers which will serve them best in the long run.

Make it easy for them to order and to contact you. They'll have a satisfying experience and are likely to become repeat customers who recommend your site to their friends.

If you sell products, offer a no-hassle money-back guarantee, at least for 30 days. People will feel that they have nothing to lose and are more likely to make their initial purchase from you.

Remember that your customers are people. Treat them the way that you would like to be treated. They are not just a way for you to make money, but they are the people who you are in business for - the people that you want to help. Serve them well and they'll become regular customers who speak well of your business. Take care of their needs and they'll come back to you.

Source: http://www.honestworkfromhomesuccess.com/work-home-business-centre/main-work-home-forum/19781-home-based-business-your-customer-service-attitude.html

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